ATT Giving Customers $5 Credit After Massive Network Outage

AT&T suffered one of its most widespread service outages ever on Thursday. In return, the wireless carrier is offering subscribers a $5 bill credit.

Last week, a significant outage occurred on AT&T’s network, which impacted tens of thousands of its customers for the majority of the business day. After a day of investigation, AT&T confirmed that the root cause of the outage was an ill-timed software update. Initially, there were speculations that the outage was due to a cyber attack, but it was later discovered that AT&T was the only wireless carrier affected so severely.

$5 for your troubles…

Thoughts? pic.twitter.com/xIHgx8X6ld

— Rob Boggan (@robbiedeezle) February 25, 2024

In a post sent to their wireless subscribers, AT&T offered a half-mast apology, along with the offer of a $5 bill credit. The credit does exclude AT&T prepaid subscribers, Cricket customers, and AT&T Business customers. So, if you happen to be part of those specific groups, it looks like you’ll get an apology and a “have a nice day.”

While the idea of the service credit is nice in theory, many current subscribers have taken to X/Twitter to express frustration at the amount.

Wow a 5$ credit I’m bout to cancel my @ATT service.. that’s pitiful !

— JESSICA DIME (@I_amdimepiece) February 25, 2024

$5 credit from @ATT is laughable. The cancellation will be swift when I port this number out.

— Taller in person (@Iaingotit) February 25, 2024

AT&T has yet to respond further about the outage or if they have plans to increase the amount of the billing credit for affected customers.